Bull and Alphinat Inc. have signed an agreement under which Bull will provide marketing, integration and expertise services around the Alphinat SmartGuide software suite.
The partnership is a logical progression of the collaboration between the two companies, following the successful implementation of the MDEL (Mes démarches en ligne or My on-line procedures) project as part of the www.mon.service-public.fr public services portal for the French State Modernization Agency (the DGME); an inter-ministerial body reporting to the Ministry for the Budget. The DGME has defined an ambitious program to put public sector processes on line, aimed at simplifying and optimizing users’ dealings with the public sector bodies. The approach to computerizing these processes has been achieved thanks to Bull’s implementation of a ‘process computerization factory’ based on Alphinat’s SmartGuide. The generic tool takes account of the constant evolution of on-line services, and responds to tough constraints in terms of agility, timescales, workload, security and costs.
The current worldwide economic situation is leading governments and businesses to quickly achieve savings while at the same time improving the quality of their service delivery. This requirement places Alphinat-Bull among the leading innovative solutions when it comes to rapidly meeting their customers’ needs for simplification, agility and productivity of their on-line services.
Bull and Alphinat are continuing their partnership, focusing on new opportunities in countries where Bull has an established presence, including Spain, Brazil and the European Union. “This partnership is in line with our current strategy towards strengthening service delivery and focusing on high added-value offerings,” commented Thierry Siouffi, Executive VP of Bull Business Integration Solutions. “Our customers will benefit from this collaboration which combines Bull’s expertise in the integration of critical solutions with the technological innovation that SmartGuide represents.”
Alphinat is a software publisher and creator of the SmartGuide™ software suite, which enables non-IT personnel to create transactional Web applications. The innovative concept of guided interactions inherent in the Alphinat SmartGuide™ solution enables ‘virtual assistants’ to be created, who support the citizen or customer as they go through each process, just as a real person would. SmartGuide™ technology can be used in the public, healthcare, banking and insurance, and telecoms sectors to modernize and automate a multitude of business processes, and make them profitable, while making substantial cost savings compared with traditionally-coded bespoke solutions.