Bull chosen to develop an ‘on-line services factory’, reaffirming its ability to successfully support the French State in its large-scale modernization projects
As part of its role to modernize the way that the French State operates and is managed, the State Modernization Agency, the DGME has chosen Bull to develop a new ‘factory’ for the creation and optimization of new on-line services.
Digital government supporting citizens
The DGME has set out an ambitious program to put many public services on line, with the objective of simplifying and optimizing the way citizens interact with government at different times in their life. This is the aim behind Mon.service-public.fr, a single, personalized point of access to public services. Putting these government services on line involves implementing a generic platform which takes into account the constant evolution of on-line services offerings and responds to extremely demanding constraints in terms of timescales, security and costs.
The new ‘on-line services factory’ guarantees agility for the French government.
Bull has been chosen to deliver the contract, and has joined forces with two software publishers to do so: Axway will provide the orchestration and supervision elements, while Quebec-based company Alphinat will provide the software that builds the dialogue with the citizen. Bull and its partners have worked together to define the functionality of the new system, which will enable new computerized services to be automatically designed, formalized and put on line. The ‘factory’ will consist of five functional areas: dialogue and recording of requests, submission of requests, monitoring of requests, supervision and administration.
The solution put forward by Bull is based around a structured and professional approach which capitalizes on existing work, replicates and shares it wherever practicable. It includes:
A dedicated organization structure designed to control and optimize the entire, end-to-end lifecycle of creating new on-line services
An agile process for building the system architecture for each service (using a Service-Oriented Architecture approach), to encourage re-use of services and guarantee the rapid development of new approaches
The use of tools that are user-friendly, ergonomic and simple to use.
Jean-Pierre Barbéris, General Manager of Bull France commented: “Bull is proud to be involved in this vast project to implement digital public services in France. Our in-depth mastering of new technologies and expertise in systems architecture and integration means we can design and run extremely large-scale public sector information systems: that’s the real added value that Bull delivers.”
About the DGME
The French State Modernisation Agency, the DGME (Direction Générale de la Modernisation de l’Etat) is part of the Ministry for the Budget, Public Accounts, the Civil Service and Reform of the French State. The DGME oversees the general revision of public policies and supports other Ministries in their transformation and modernization strategies. Paying careful attention to users’ expectations, the DGME also leads structured inter-ministry initiatives in the fields of e-government, simplification of administrative processes, improving citizens’ interactions with government and the quality of public services.